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FREE INSURANCE ADVISORY & AWARENESS SERVICE |
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NISCO demonstrates its "Care & Protection" commitments through the:- Advisory Service providing free risk management advice to corporate and individual customers, existing and/or potential. Insurance awareness session at all Service Centers nationwide.
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FIAS |
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Providing one hour Insurance Awareness Service to any one interested organization and/or individuals to know about insurance. |
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| Monday to Friday |
1600-1700 Hrs |
| Saturday |
1100-1200 Hrs (for students) |
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KYP SERVICE(Know Your Policy Service) |
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All our visiting customers are requested to view a "15 minutes Know Your Policy (KYP)" video to know the highlights of the "Protection" covers prior to policy purchase and thereby create transparent partnership at the outset. |
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CFA SERVICE (Call For Assistance Service) |
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Nyala Insurance issues Call for Assistance (CFA) tags to all its Motor policyholders to hang at visible place inside their vehicles. |
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24/7 SERVICE (Call For Assistance Service) |
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In case of road accidents, the driver or others should use the information on the CFA tag to call us, any time round the clock (24 Hours a day) and 7 days a week and 365/year.
For emergency call use: Tel +251-11-662-6667 Nights, rest days and Holidays. |
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COMPUTERIZED SERVICE |
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Nyala has computerized all its business processes and data processing activities using Advanced Insurance Management System (AIMS) software. The automated insurance service provides you efficient and prompt services. |
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NISCO-net SERVICE |
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NISCO and its customers are partners in service requiring routine and daily enhancement not through promises but through practical steps. We aim to:
- answer your telephone call within 4 rings.
- let you know the name of the person you are talking to.
- get back to you on any query unanswered there and then, within less than 24 working hours.
- be honest to our customers and all other stakeholders in all our dealings, whatever it may cost us.
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SERVICE MUST EQUATE PROMISE (SMEP) |
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We encourage our customers to do let us know if what we promise is not delivered to their satisfaction. Your comment is the only key to open up our heart and mind and to work for utmost satisfaction of those we serve nationwide. Please call us at 251-11-662-6708/07, or drop a line to the Managing Director by P. O. Box 12753, or e-mail
<nahusenayema@ethionet.et> Addis Ababa, Ethiopia. |
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CARE and PROTECTION |
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To "CARE and PROTECT " is our main daily service menu and our promise " YOUR PROTECTION IS GUARANTEED " starts immediately after the policy cover is prepared, signed, affixed and issued with the "YOUR SEAL OF PROTECTION" stamp. |
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STANDARD OFFICE |
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All our service centers have standard office setup with standard communication equipment, enabling each and every staff know each and every client at his/her Service Centers (Branches). |
